Announcements such as: Water-Main Breaks, Leaks, Service Interruptions, Plant News, Office Updates, Rate Changes, etc.
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KEOKUK WATERWORKS CUSTOMERS CAN NOW PAY BILLS ONLINE!
-KEOKUK MUNICIPAL WATERWORKS is pleased to announce a new service --Online, Mobile & Phone Payments.
-Customers can pay from anywhere, seven days a week, 24 hours a day. To pay, they can log onto www.keowater.com, download the "PSN Payments" app or call toll-free (877-885-7968) to an automated phone payment service. Residents can make a credit/debit card or checking/savings account payment. Customers can make an immediate payment, schedule a payment or set up Auto-Pay and not have to worry about making a payment for each bill.
By automating the payment process, we are saving time for our customers as well as Keokuk staff. Of course, online, mobile and phone payments are Green initiatives as well, since our customers won't be using paper checks or envelopes. It's great to do something that benefits our customers while at the same time being kinder to the environment.
To cover costs charged by payment processors and credit card companies, a convenience fee of $1.00 for check/savings payments and 2.75% (plus .50 cents if under $100.00) for credit/debit card payments has been instituted. Keokuk Municipal Waterworks doesn't receive any revenue from these fees.
Security of online information is always a concern, so when the Keokuk Municipal Waterworks looked for a company to provide online and phone payments, that was a top consideration. They chose Payment Service Network (PSN) which has attained Level 1 Certification by the Payment Card Industry -- Data Security Standard (PCI-DSS), the highest degree of security awarded by the industry. PSN specializes in providing billing, payment and communication services to utility companies and municipalities. The company was a pioneer in the online payment industry and is based in Madison, Wisconsin.
The Mobile "PSN Payments" App is available from the App Store or Google Play. If customers have any questions, they can call PSN directly, toll free at 1-866-917-7368
Slideshow one previews images from
the Keokuk Municipal Waterworks Plant
Slideshow two previews images from the Keokuk Municipal Waterworks Distribution & Meter Shop Department
PREVENT FROZEN WATER PIPES DURING THE WINTER MONTHS!
How to suggestions from the Keokuk Municipal Waterworks:
*Be sure all water pipes that are exposed to the cold are insulted or heat taped. Included are: outside pipes, pipes in unheated garages, as well as, pipes in unheated basements.
*Close off crawl-spaces, repair cracked or broken basement windows, stop-up openings around basement. Weather strip and caulk basement doors and windows, windows and doors should all close tightly.
Tips suggested by the Keokuk Municipal Waterworks